Support
Need help with TradeCompass? Here's how to reach us and answers to common questions.
Contact
Email support@b12n.app. We try to respond within 5 business days — TestFlight is unfunded and not always attended, so please don't expect same-day replies.
When you email, please include:
- Your iOS version (Settings → General → About → iOS Version)
- The TestFlight build number you're running (TestFlight app → tap TradeCompass → Build Information)
- A short description of what you were doing and what happened
- A screenshot if relevant
FAQ
How do I get TestFlight access?
Email support@b12n.app with a brief intro of who you are and why you're interested. We approve trusted-circle members case-by-case — TestFlight has a 100-tester limit and we want to keep the slots for folks who'll actually try the app and send feedback.
I can't sign in / I'm getting 401 errors
The backend is a single DigitalOcean droplet; it may be temporarily down for maintenance. First step: pull-to-refresh, or force-close the TestFlight build and reopen.
If the problem persists for more than ~24 hours, email us — the backend may be down or the shared auth secret may have rotated.
Where's my portfolio data? I'm seeing other people's stuff
That's expected for the beta. TradeCompass is currently single-tenant — there is no per-user account or per-user data isolation; every tester shares the same backend instance. So you'll see portfolios that other testers have created, including any you've created yourself.
This is intentional — it lets us iterate quickly without an account system in place. The multi-tenant rewrite is planned but is a separate multi-week engineering effort; the public commercial release (v3) will have proper per-user accounts.
If you need stronger isolation now, the beta isn't the right fit and you should wait for v3.
Is TradeCompass financial advice?
No. TradeCompass is educational and informational. Trading signals are computed from public market data using documented technical indicators (Bollinger Bands, RSI, MACD, etc.) — they are generic, not personalised, and shouldn't be the sole basis for any investment decision. Consult a licensed financial advisor before acting on what you see in the app.
This applies regardless of jurisdiction. In Australia, providing personal financial advice requires an Australian Financial Services Licence — TradeCompass does not provide personal advice and does not hold an AFSL.
How do I delete my data?
Email support@b12n.app with what you want deleted (a specific portfolio? all portfolios you've created? everything?). We'll coordinate.
A heads-up: the single-tenant backend means "delete everything" affects all testers, not just you — we may schedule a deletion with notice to the rest of the beta circle.
How do I uninstall the beta?
Standard TestFlight flow:
- Open the TestFlight app on your iPhone.
- Tap TradeCompass.
- Scroll down and tap Stop Testing.
Your data on the backend is unaffected by uninstalling the app — if you'd like server-side data deletion as well, email us per the previous question.
TestFlight feedback (in-app)
TestFlight builds include Apple's built-in beta feedback flow: take a screenshot inside the TradeCompass app, then tap Send Beta Feedback in the screenshot toolbar. We see those reports alongside emails to support@b12n.app; both work.
For longer-form feedback (suggestions, rough edges, "I wish it did X"), email is better than the screenshot flow.